OCTA 2023-2024 HOLIDAY SCHEDULE
NEW CLINICAL TRIAL ACTIVATION DEADLINES & ONCORE SUPPORT
***Please distribute this information to all appropriate faculty and staff within your department***
Dear Colleagues,
Below are the holiday dates for the Office of Clinical Trial Activation. During this time, OCTA will provide limited support for incoming requests.
|
Holiday |
Limited Support Dates |
|
Thanksgiving Holiday |
Nov 23, 2023 - Nov 24, 2023 |
|
Winter and New Year’s Holiday |
Dec 25, 2023 - Jan 1, 2024 |
New clinical trial activation receipt and calendar construction deadlines are outlined for the Winter, and New Year Holidays. Please contact OCTA Operations team at [email protected] for more specific estimates.
We anticipate limited staffing during the holiday period and strongly recommend that study team submissions occur before Dec 11th or after Jan 1st to provide sufficient time for processing. Below are adjusted deadlines to accommodate holiday staffing:
|
OCTA Services |
Submit By |
Estimate |
|
New trial activation submission and calendar creation. |
Dec. 11th |
Jan. 2nd - 5th |
|
For APeX study build |
Dec. 18th |
Jan. 2nd - 5th |
|
OnCore Support |
Request by |
Estimate |
|
New OnCore account creation and training must be done by Dec. 18 |
Dec. 18th |
Jan. 2nd |
|
Normal priority OnCore support tickets |
Dec. 22nd |
Jan. 2nd |
|
Tier 1 support (System outage) |
|
Same day |
For prompt clinical trial activation processing, please provide the following required documents in conjunction with ServiceNow: Clinical protocol, draft ICF, draft budget template, draft CTA.
OnCore support – [email protected]
If you have any questions please contact Riya Kishnani, Operations Supervisor - [email protected].
